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CTA outlines ADA training overhaul: 36-day bus operator program, CSA role and new annual refreshers
Summary
CTA training leaders described a three-phase ADA training program for bus operators (36 days) and CSAs (13 days), recertification every two years, and new annual refreshers beginning in 2026 to reinforce ramp deployment, kneeling and customer-assistance SOPs.
CTA training and compliance staff told advisory committee members they are emphasizing ongoing operator training and operational procedures to address accessibility concerns raised in rider feedback.
Kim Robinson, vice president of Training and Workforce Development, described a three-phase curriculum for bus operators: classroom, field/demonstration and a qualification phase. She said the complete bus-operator training is 36 days and includes quizzes, field practice and a qualification standard. "We must…
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