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Planning board raises persistent customer-service and permitting concerns to city staff
Lewiston Planning Board · October 28, 2025
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Summary
Board members described recurring issues with permit response times, unclear guidance and inconsistent phone/email replies; staff said they will investigate and work with administration to improve responsiveness and clarity.
A late agenda item prompted broad discussion about the city’s customer-service performance for permits and public-facing processes. Board member Amy Smith described unanswered emails, delayed permit reviews, and inconsistent telephone guidance that she said hinder residents, nonprofits and small businesses. She urged the…
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