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Volunteers, rescues say ShelterBuddy rollout has cut volunteer access and hidden adoption listings
Summary
Since the May migration from Chameleon to ShelterBuddy volunteers report lost access to behavior notes and adoption-profile instability; staff acknowledged integration problems with AdoptAPet and Petfinder and said vendor fixes and a volunteer-facing interface are priorities.
Volunteers and rescue partners told the Animal Advisory Commission that the shelter’s transition from Chameleon to ShelterBuddy has disrupted daily operations and sharply reduced animals’ visibility to adopters.
“Dogs don’t have six months to wait for visibility,” said a volunteer who spoke during the ShelterBuddy update, describing a migration that began May 5 and whose problems have persisted through November. Several speakers said volunteers could no longer access behavior notes on demand, profiles and photos disappeared after edits, and the shelter’s Petfinder feed stopped updating in May.
“We were told the change would take about one week,” a volunteer said. “It’s now been six months.” Heather Myers, a…
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