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Board Seeks Monthly Updates from First Student After Transportation Problems; District Issues PIP
Summary
District presented a First Student performance improvement plan addressing safety, timeliness and communication. First Student will provide daily updates and meet in 30 days with district leadership; the board asked for monthly check-ins until service stabilizes.
The board reviewed a performance improvement plan for First Student, the district’s contracted transportation provider, after parents reported route delays, missed pickups and other service breakdowns.
Superintendent Jennifer Green said the plan targets student safety, incident reporting, timeliness, route performance, driver accountability, technology and parent communication. First Student executives have agreed to provide daily morning and afternoon updates to district leaders and to participate in a 30‑day follow‑up meeting with senior district staff to verify progress.
Board president Ashanti Bland said trustees will receive monthly check‑ins from the superintendent regarding First Student performance until the district sees consistent transportation service. The district also said it will receive a walk‑through of the vendor’s updated digital platform so staff can use it and share accurate tracking information with families.
No contract termination or vendor vote was taken at the meeting; the board emphasized accountability and transparency and asked for regular reporting to restore parent confidence.
