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Council reviews 14-page grievance procedures draft intended to centralize complaint processes
Summary
Alyssa Fernandez introduced a 14-page grievance procedures manual consolidating COC/HPC complaint routes, suggested alternatives (mediation, restorative justice), and proposed an external grievance review panel; the draft will return after public comment and legal review.
Alyssa Fernandez introduced a 14-page grievance procedures draft to the Homelessness Planning Council on Nov. 12, describing it as a consolidated, equity-focused teaching tool that brings existing grievance steps (HMIS/coordinated entry procedures) and interpersonal grievance alternatives into one document.
Fernandez said the work began under a task…
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