Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Residents report triple water bills after meter-reading failures; council offers follow-up and repayment option
Summary
Multiple Hurst residents told the council they received large catch-up water bills after meters were skipped during the summer, citing examples from $700 to over $1,000; staff offered to meet with residents and said customers can opt to spread arrears over 12 months without penalty.
Several Hurst residents used the council's public-comment period to report sudden, large water bills after automated meter readings were missed during the summer and to ask the city for proactive outreach and relief options.
"I was told with specificity that some homes were skipped for 2 months and others were skipped for the whole summer," Candace Swanson (Speaker 7) told the council. Swanson said a skipped…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
