County staff report lingering Kronos rollout problems, flag ARPA audit and bid protest concerns

Sumner County finance staff told the Financial Management Committee that Kronos (UKG) implementation work stalled for months because authentication updates and a Telestaff refresh failed, preventing consultants from accessing a test environment. Annette (staff lead on Kronos) said UKG escalated the issue to engineers and the county "finally got it figured out," enabling consultants to receive UAT login information.

"They finally figured out what that problem was and I was able to do that update and that was a few weeks ago," Annette said, describing repeated technical hurdles and tickets escalated to vendor engineers.

Finance staff also raised audit and procurement concerns: one municipality that received ARPA subaward funding returned an audit showing significant internal‑control deficiencies; staff said Sumner County's portion of that ARPA project totals $521,000 and consultants are scheduled to audit all ARPA programs by February to confirm compliance.

Separately, staff reported a procurement dispute for an EMS Lyft contract: the lowest bidder alleges a typographical/model‑number error and is threatening administrative or state‑level review. The law director said he found no statutory basis requiring the county to accommodate a bidder who submitted an incorrect part number, but noted the complainant may pursue administrative or legal remedies.

Committee members asked finance staff to compile a consolidated list of Kronos implementation issues and outstanding department‑specific problems so the incoming finance director can address them in the first 90 days. Staff also agreed to provide redlined purchasing‑policy exhibits and solicit input from department heads on P‑card and signature limits.

The committee did not take immediate policy action on Kronos but directed staff to provide documentation for next steps.