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Dental board details enforcement process as complaints rise; staff cite media-driven spikes and unlicensed practice examples
Summary
Enforcement staff updated the board on complaint intake, on-site inspections, investigator structure (sworn and civilian), probation terms and costs, and recent spike in complaints; staff cited media-driven complaint surges and showed examples of unlicensed practice and fraud attempts.
Enforcement officials on Thursday walked the Dental Board through how complaints are handled, how inspections and investigations operate and what probation entails, saying their units have seen a notable increase in complaint volume this year.
Chief Ryan Blanian described the board's intake, consultant review and triage process and noted that priority cases (e.g., providers under the influence) are expedited for immediate action. "Those cases can be received online, by email, mail or in person," he said, and investigators coordinate with dental consultants and district attorneys when cases…
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