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Norwalk committee backs Govolution to lower taxpayer online payment fees
Summary
The Finance & Claims Committee recommended Mayor-authorized agreement with Govolution for payment processing after an RFP review; the provider would reduce card fees from 2.99% to 2.4% and could make electronic check payments effectively free to taxpayers at a city cost of about $3,500 per year.
The Norwalk Finance & Claims Committee on Nov. 13 recommended that Mayor Harry W. Rilling be authorized to execute an agreement with FAPS Holdings, doing business as Govolution LLC, to handle the city’s phone and online payment processing.
Lisa Diagerelli, the tax collector, said the city solicited about 15 proposals and interviewed three firms before selecting Govolution…
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