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Transit workers and riders tell council dispatcher moves and radio failures threaten service
Summary
TWU and rider advocates told the council that removing dispatchers from street locations and a problematic radio rollout have reduced frontline oversight and emergency-response capacity; MTA defended centralizing service management and said unions were notified.
Several public witnesses and union representatives used the committee’s public-comment period to press the MTA on operational changes they said had degraded service and safety.
Jose de Jesus of TWU Local 106 said moving 26 dispatchers from field posts into a centralized Bus Command Center ‘‘creates a dangerous gap in service oversight.’’ He described radio drop calls and overlapping transmissions on the authority’s new radio system and urged the council to require more testing and preserve street-level dispatcher…
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