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Sterling Heights moves water bill payments to Water Smart on Dec. 1; customers must re-enroll

City of Sterling Heights · November 13, 2025

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Summary

The City of Sterling Heights said online water payments will switch to the Water Smart portal on Dec. 1, 2025. Customers on autopay must re-enroll before the next bill due date (Dec. 22); enrolling in paperless billing plus autopay can save about $60 a year.

Sterling Heights announced that starting Dec. 1, 2025, online payments for city water bills will be handled through a new portal called Water Smart, and customers now using autopay will need to re-enroll.

"Starting 12/01/2025, the city of Sterling Heights is making exciting improvements to the way residents and business owners pay their water bills online," said Marissa Russo, host of the city’s Snapshot announcement. "With Water Smart, you can view and pay your bill, compare usage over time, detect leaks early with automatic alerts, and even sign up for outage notifications and water saving tips, all in 1 easy to use portal."

The city said customers currently enrolled in autopay should "be sure to reenroll before your next bill due date on December 22" because "all accounts will need to be set up again once the new system goes live on December 1." The announcement framed reenrollment as a required step to maintain automatic payments after the migration.

Officials also promoted paperless billing: "Enroll in paperless billing and auto pay to save $60 a year," Russo said, describing it as a way for residents to save money and reduce paper use.

Residents seeking more information or ready to create a Water Smart account were directed to sterlingheights.gov. The city provided a water billing phone line at (586) 446-2320 and an email contact at waterbilling@sterlingheights.gov for assistance.

The change is presented as an administrative update to the city’s customer portal; the announcement did not identify a funding source, council action, or a recorded vote. The implementation date and the reenrollment deadline are the principal next steps for residents who pay water bills online.