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City auditor finds gaps in homelessness coordination; council orders data, outreach and oversight fixes
Summary
The San Jose City Council unanimously adopted a city auditor udit that found shortcomings in how the city coordinates outreach, contracts and data for homelessness response, and directed the administration to standardize reporting, improve data systems and set measurable outcomes for service providers.
The San Jose City Council unanimously adopted a city auditor udit on homelessness coordination, directing staff to strengthen outreach, improve data systems and hold providers to measurable outcomes.
The audit presented by City Auditor Joe Royce found the housing department had limited in-house outreach capacity, with roughly 30 outreach workers to serve several thousand unsheltered residents, and that San Jose 3-1-1 data was not being used to prioritize outreach. "Homelessness continues to be a top concern for San Jose residents," Royce said, summarizing the audit's findings and recommendations.
Why it matters: Council members and advocates said the city spends tens of millions of dollars on homelessness services and…
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