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Greenville's 911 communications team reports 96% of emergency calls answered within 10 seconds
Summary
Greenville police communications staff briefed the council on staffing, call volumes and technology upgrades, saying the communications center answered 96.22% of 911 calls within 10 seconds this year and is moving toward next-generation 911 features including text-to-911 and live video.
City of Greenville communications and police dispatch staff told the council their 911 center is near full staffing, meeting state performance standards and adopting next-generation 911 technology.
Dustin (communications director) said the communications division is currently staffed 24 hours a day and is operating at 31 of an approved 33 positions; five recent hires are completing onboarding. The shift structure runs four shifts, including a planned mid-shift to respond to peak-call…
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