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Miller County approves Broadvoice phone contract for countywide systems
Summary
Commissioners approved a cloud-based phone system contract with Broadvoice to replace an aging on-premises system; staff cited reliability problems and a $4,207 upfront installation cost plus roughly $1,006.22 monthly recurring charges.
The Miller County Board of Commissioners voted to authorize purchase of a cloud-based phone system from Broadvoice to replace its aging on-premises equipment.
Staff told commissioners the present on‑premises server will go out of service in 2028 and that the system has caused reliability problems. The Broadvoice proposal presented at the meeting included an upfront installation charge of $4,207 and an expected monthly fee of $1,006.22 to cover phones and service countywide, according to staff remarks.
Staff said the system would cover county offices including the board of commissioners and elections functions and that Broadvoice would handle technical maintenance and phone-equipment replacement. Commissioners asked about ownership and uptime during the swap; staff said the county would lease equipment as part of the cloud service and the vendor would be responsible for technical upkeep.
Commissioners moved, seconded and approved the purchase by voice vote.
