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Emergency Communications District introduces new dispatcher as staffing shortfalls loom
Summary
The Emergency Communications District introduced Rae Ann Carlucci as a new dispatcher and reported two impending resignations and a retirement that will reduce the 12-person dispatch staff, prompting recruitment efforts.
The Emergency Communications District introduced new dispatcher Rae Ann Carlucci and reported imminent staffing losses during its meeting.
Kathleen, the Emergency Communications District supervisor, introduced Rae Ann Carlucci and summarized her background. "Rae Ann joined the Brentwood Police Department in June 2025," Kathleen said, and described 15 years of corrections experience, work as a field training officer for the Palm Beach County Sheriff’s Office and training in crisis intervention, hostage negotiations and PREA inmate classifications. Rae Ann’s personal interests were also noted; Kathleen said she enjoys Halloween and DIY projects.
The supervisor also reported personnel changes. "Since then, I have received 2 resignations. 1 will take effect tomorrow and then another 1 at the November, just before Thanksgiving," Kathleen said, adding that the district expects a retirement in February. Kathleen said losing "2 dispatchers out of 12" has placed recruiting "on the forefront" for the center.
Commissioners welcomed Carlucci. "We're happy we're happy to have her," one commissioner said. Carlucci thanked the board.
Why it matters: Emergency dispatch staffing affects the district’s ability to answer and route 9-1-1 calls and maintain shift coverage. The supervisor said recruiting and replacing multiple seasoned employees is a current priority for the center.
No formal personnel action was taken at the meeting; the items reported were informational updates to the board.
