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Mountlake Terrace says Waste Management pickup problems largely resolved; new online tool and customer calls planned
Summary
City staff said Waste Management has a new address‑based pickup calendar and will contact every customer to explain recent route changes that had caused missed service; the City also announced the street sweeper naming contest winner, 'Sir Sweeps a Lot.'
City Manager reported operational updates and citizen service items during the manager’s report.
On collection service: staff said the city has worked with Waste Management to document complaints and that the company now provides an online map and calendar allowing residents to click their address and see scheduled pickup days. Waste Management has placed flyers at City Hall and the city manager said the company is preparing an outbound communication to every customer in Mountlake Terrace to explain recent route changes and schedules. The company has also divided the city into four collection zones; staff said the changes should reduce missed pickups and the city will continue monitoring service.
On city services: the council heard that the street sweeper naming contest winner is "Sir Sweeps a Lot." Staff also reminded residents about the Comprehensive Emergency Management Plan updates, the CERT training effort and other preparedness activities discussed earlier in the meeting.
Councilmembers encouraged multiple communication methods (phone calls, texts, email) so residents without easy website access will receive pickup schedule updates.
