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Ellensburg unveils AudiFi outage notification system; staff says $16,800 covers initial rollout
Summary
City Light staff introduced AudiFi (Outify) as a two-way outage reporting and notification platform that uses text, voice and mapping to help crews prioritize work and push messages to affected customers; staff said rollout begins with electric outages and costs $16,800.
Ellensburg’s City Light department presented a new outage-reporting and customer-notification system during the Oct. 4 council meeting, saying the platform will allow residents to report outages by text or phone and receive automated updates and polygon-targeted messages.
Wade Young, operations supervisor for City Light, introduced AudiFi (branded in the presentation as Outify). Justin Johnson, representing the vendor, demonstrated how residents can text a single outage number or call to report an outage; the system then maps reports, flags messages that include additional useful information (for example, "a tree fell by his house and took out a power line") and highlights those reports for…
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