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City rolls out EPL Build permitting portal; staff report faster code case handling and early adoption metrics

City of Homestead City Council / Community Redevelopment Agency / Local Planning Agency · October 23, 2025

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Summary

Homestead staff reported initial results from the EPL Build rollout: online permitting, payment integration and a set of GIS layers and system integrations. Early metrics show reduced code case intake time and meaningful online activity, though staff flagged change‑management needs and asked for public assistance to adapt to new online signatures.

City staff provided an operational update Oct. 22 on EPL Build, the newly launched public permitting and customer service portal intended to unify permitting, payments and related online services. Staff said the platform integrates with Tyler payments, Naviline financials, DigiPlan electronic plan review, Laserfiche document storage, and CClickFix for code compliance case intake.

Early rollout metrics (since the Oct. 1 launch) showed: 52 applications submitted in the new portal; 188 total applications submitted to the development services office (including legacy submissions); approximately 154 permits issued from legacy and transition workflows; and a marked efficiency improvement on code compliance intake time (from roughly 45 minutes in the legacy system to under 10 minutes in the new workflow). Staff also reported the deployment of QLess to schedule customer appointments and a 5–10% daily increase in in‑person applicants using the portal resources.

Implementation challenges included applicant unfamiliarity with notarized electronic packages (some submissions were started but not completed) and the need for continued customer support and outreach. IT staff said Wi‑Fi equipment deployed in parks lasts about five to ten years and staff recommended the city plan to replace equipment within that window while monitoring recurring service subscriptions.

Ending: Staff will continue phase‑2 rollout (adding solid waste and other modules), increase customer training and outreach, and return to council with additional performance metrics and a plan for recurring support costs for park Wi‑Fi and related services.