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Emergency Management reports tower repairs, call-volume and NextGen 911 preparations

Hardy County Commission · October 21, 2025
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Summary

Paul Lewis, director of Emergency Management and 911, told the commission the county has been working on tower repairs and cybersecurity protections for the dispatch center and is preparing GIS data for NextGen 911. He also gave September call-volume totals and listed outstanding grant and equipment items.

Paul Lewis, director of the Office of Emergency Management and 911, briefed the commission on infrastructure and grant work for the 911 system and emergency management.

Lewis said contractors have repaired and upgraded equipment at local towers after outages; he described repeated repairs at Hemlock Rock and Lost City Tower coordination efforts with AT&T and T-Mobile and said the county has had intermittent communication interruptions. He told commissioners the county used a $7,000 state grant to segregate the 911 centerb—bnetwork from public Wi-Fi for improved cybersecurity.

Call-volume statistics for September, Lewis said, showed 606 total calls to 911. "September had 606 calls," he stated, and he provided department-level counts: Hardy County Sheriffb—bOffice 287, Moorefield Police Department 149, State Police 49; EMS calls included West Hardy (93) and HCEAA (81), with interagency assignment discrepancies noted. Fire departments reported calls as well, led by Gate Valley (229) and Moorefield (26).

Lewis said planning staff are completing a GIS upgrade so data will be ready for NextGen 911 and that the county expects to issue an RFP for NextGen work once the dataset meets state specifications. He also reported commodity-flow and LEPC grant activity, noted delays on some grants pending state or federal actions, and mentioned an upcoming WVU electric-vehicle training at Moore Field on Nov. 8.

The commission asked procedural questions and accepted the report. No formal action was required other than direction to continue coordination with vendors and the planning office.