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Council discusses outside vendors for EMS and delinquent collections; staff to compare bids
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Summary
Councilors and staff discussed outsourcing certain billing and collections functions — particularly EMS billing — to third‑party vendors. Staff said two vendors were recently evaluated and that work to compare proposals would proceed quickly.
Council discussed the potential use of third‑party vendors to improve collections for delinquent accounts and EMS ambulance billing.
Staff noted ambulance billing had a backlog around 60 days tied to staffing and system transitions and said municipalities commonly outsource EMS billing. "Several years ago...we were looking at a company called Emergicon," a councilor recalled; staff said they met with two companies and "we're probably going to move forward with that here pretty quick." Staff recommended comparing proposals and assessing whether outsourcing could deliver higher collection rates, more electronic billing and lower internal costs.
Council asked for a broader assessment of delinquent accounts across utilities and municipal court, and staff said they would coordinate with finance and billing to report outstanding balances and prior write‑offs and to bring recommendations for best practices and vendor procurement.
