Lapeer County 911 director details rising call volumes, technology upgrades and staffing reforms

Jeff Satakowski, director of Lapeer County Central Dispatch, told the Board of Commissioners that the dispatch center is the countys sole public safety answering point and that the 24/7 operation handled 59,437 telephone calls in 2024.

"This is the sole public safety answering point for the county," Satakowski said, and later reported that the center "fielded 59,437 telephone calls" in 2024 and processed 118,707 CAD incidents.

The report, Satakowski said, summarizes staffing and technical changes: average staff tenure is 8.4 years, minimum shift staffing is normally three dispatchers (with limited exceptions), and the center is using new tools to standardize medical triage and quality assurance. He described ProQA, the emergency medical dispatch software suite the center adopted, as an evidence-based triage tool with an auditable quality-assurance loop and noted a 50%…