PUC alleges SWFT failed to post required towing signage at Amazon site after BMW tow
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Summary
Investigators told the PUC that a tow of a BMW X5 from an Amazon fulfillment center raised questions because multiple entrances lacked required tow-notice signage and signs that existed did not identify the tow carrier; staff says missing signage and documentation support CPAN 144762.
The Colorado Public Utilities Commission heard testimony that SWFT Towing allegedly did not comply with PUC rules requiring clearly posted towing notices at all public entrances to a property and proper disclosure of the tow carrier's identity.
Investigator Joseph Potts testified he investigated a complaint by Dana Garrity that his 2013 BMW X5 was towed from the Amazon Fulfillment Center (addressed as 4222 Integration Loop). Potts said he visited the site on July 28, 2025, and observed that of five ingress points three lacked posted towing-notice signage at the entrance; he showed a map to the commission marking entrances with missing signage.
Potts and investigator Lloyd Swint said signage that did appear on a northern service road did not display the tow carrier's name, which PUC rules require. Swint, who surveyed the property on July 24, 2025, confirmed he observed signage only on the north service road and that the signs did not list the carrier's name.
Potts testified he requested documentation from SWFT showing the required registered-owner and lienholder searches and proof of certified-mail notifications for the BMW tow; staff said the company did not provide the documentation showing compliance with the statutory search/notification requirements for the relevant date. Potts recommended penalties and refunds where applicable.
Respondent argued contract status and sign removals might explain the absence of signs at some entrances; owner Eduardo Lopez and manager Ryan Schroeder said portions of the Amazon contract were adjusted and that some signs were removed after contract changes. Potts and Swint testified they had no evidence that signage had been present on the date of the tow.
The evidentiary record is now closed. The judge will issue a written decision addressing whether signage and documentation failures occurred and whether penalties or refunds should be ordered under PUC rules.
Source: testimony and exhibits admitted at the Colorado Public Utilities Commission consolidated hearing.