Vendor seeks Colorado pilots for AI outage-detection in 9-1-1 centers
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Summary
Resilient Link presented a DHS SBIR-funded analytics platform that ingests call records (SIPREC/CDR and other sources) to detect PSAP outages and anomalous traffic; the company said it needs only a few weeks of data to generate reliable alerts and is seeking pilot partners in Colorado.
Resilient Link told Colorados Public Utilities Commission 9-1-1 Task Force that it has built an analytics platform intended to give dispatch centers real-time visibility into outages and anomalous call patterns.
"We architected it with an I3 PSAP interface, namely SIPREC," presenter Jay Malin said during the company's presentation, describing a data lake and dashboard the company developed under a Department of Homeland Security SBIR award. Malin said the work is complete for DHS Phase 1 and that Resilient Link has submitted a Phase 2 proposal; the company is now seeking local pilot opportunities.
Technical lead Matt Goldstein said the platform applies statistical models and neural nets to model expected call volume by hour and carrier and to flag significant deviations. "We only need a couple weeks of data," Goldstein said, describing the approach's ability to detect granular outages and distinguish them from normal daily or seasonal fluctuations. He illustrated a map view showing a model flagging an 85% likelihood of an outage in Garfield County and a 65% decrease in a neighboring jurisdiction.
Resilient Link said its objectives include anonymizing and normalizing call data, correlating events across PSAPs, applying rules and AI pattern recognition to surface probable disruptions, and triggering notifications or suggested actions (including two-way communications with carriers). Jay Malin said the system could also help staffing and resource planning by identifying localized demand spikes.
PUC Chair Carl asked for updates as pilots progress; Malin said the company would follow up with staff and provide updates. The presentation noted the companys willingness to ingest non-I3 interfaces (CDR or RESTful feeds) to accommodate centers that have not implemented NextGen I3 interfaces.
Next steps: Resilient Link will follow up with PUC staff to discuss pilot logistics and data-sharing agreements. Task force members asked questions about data sources, privacy and the interfaces needed for Colorado PSAPs.