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Lumen details ESInet cybersecurity and Intrado text-translation; offers recurring training

Colorado ESInet Users Group / 911 Program · November 14, 2025

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Summary

Lumen representatives described ESInet security controls (IDS/IPS, MPLS, AES-256 encryption), said Intrado supports text translation in 54 languages, and offered quarterly training sessions on NG9‑1‑1 features and multimedia capabilities.

Kathy’s submitted questions prompted a technical briefing. Jennifer and Tracy opened the item by noting a question about Intrado’s text translation; the group heard that Intrado’s platform supports 54 languages. Rich Johnson (Lumen) outlined ESInet security measures: intrusion detection/prevention systems, a trusted-versus-untrusted communication model, private MPLS links between core elements and PSAP routers, AES-256 encryption on links, locked physical routers and access-control lists.

Rich said multimedia capabilities (video, photos) are typically provided by CPE vendors and that text via e-assignment is technically possible now and could be added to the tariff. He offered to schedule quarterly training sessions (a recurring ‘lunch-and-learn’) on ESInet and NG9‑1‑1 feature sets and multimedia/CPE interactions; Jennifer agreed to help organize a 2026 lunch-and-learn schedule.

Participants agreed that scheduled training and clearer tariff language around multimedia/text features would help PSAP readiness for NG9‑1‑1 capabilities.