Denver admin-line outage traced to rare card failure; RCA circulated to group
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Summary
Attendees followed up on a Denver administrative line outage; the group received a root-cause analysis showing a card failure that required procurement because a local spare was unavailable, slowing restoration.
Participants reviewed a root-cause analysis (RCA) for an administrative line outage affecting Denver. Andrew confirmed he had circulated the RCA overnight; the report cited a card failure and a bad test point that complicated isolation. Andrew said the specific card was not available locally and had to be sourced and shipped, which extended the repair timeline.
Group members asked whether the failure represented normal spare-part planning or an anomaly for Lumen’s central-office inventory. Andrew said some critical cards are not stocked locally and must be procured from a regional warehouse or manufacturer, which can require overnight shipping for rarer parts. The RCA and the participant discussion did not determine whether the failed card was considered a rare part at Lumen’s regional stocking level beyond the technician’s notes.
Jennifer directed attendees to the Colorado 911 Program website (FCC TSP resources) for additional TSP information and Lumen rate sheets. No formal action or vote was taken; the group treated the item as an informational follow-up and confirmed receipt of the RCA.