9‑1‑1 attrition and video court: Aurora officials outline changes to reduce transports and workloads
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Summary
Emergency communications leaders and court administrators told the committee that 9‑1‑1 staffing faces industry‑typical attrition, the department is hiring supervisors and planning working groups, and the municipal court’s video‑court conversion is reducing transports and is projected to allow reductions in probation positions.
Aurora’s emergency communications and court administration teams updated the Public Safety Committee on staffing pressures, changing call volumes and procedural changes aimed at cutting transport time and officer workload.
Tina Brunetta (speaker 6), representing the city’s emergency communications operation, said the communications team is filling supervisory vacancies and has a reported attrition rate in the mid‑ to high teens (she cited figures including 16.95% and 21%). Brunetta told the committee the team anticipates losing a few members to the police department academy and continues professional development and working groups to improve retention.
Brunetta also said the department has recorded 35,000 fewer 9‑1‑1 calls in 2025 than in the same period of 2024; she cautioned that the cause is not definitively known and said it may reflect increased proactive policing and interception of incidents, though she called that a tentative interpretation.
Eric Givens (speaker 10), deputy court administrator, described the city’s shift to video court for municipal defendants. He said the conversion — including repurposing a detention pod for video appearances — reduces transports to county facilities and speeds processing. Givens presented caseload figures (a total figure given as 2,008 cases, with 997 active DV warrants and 299 DV probation cases) and projected that caseload declines through 2026 could allow the department to reduce probation officer positions (he outlined a staged reduction in 2026 tied to projected caseload decreases).
Givens also said video court is a collaboration with Arapahoe County that has decreased the need for physical transport in many municipal cases and improved efficiency for staff and officers. He urged continued monitoring and noted some cases still require county booking and transport.
What’s next: communications and court staff will continue recruitment and training, monitor call‑volume shifts, and revisit caseload projections in mid‑2026 to confirm any personnel changes.
All quoted figures in this article are reported as stated in committee discussion.