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Palo Alto Mediation Program outlines services; commission backs library "Know Your Rights" event and fast-track city co-sponsorships
Summary
Project Sentinel and Palo Alto Mediation Program leaders described a 30‑year community mediation service focused now on landlord–tenant cases, interpreter needs and accommodating vulnerable parties. The commission voted to support a library "Know Your Rights" event and adopted a fast‑track process for city department co‑sponsorships.
Co-chairs of the Palo Alto Mediation Program and staff from Project Sentinel briefed the Human Relations Commission on Nov. 13 about mediation, conciliation and program statistics, then answered commissioners’ questions about outreach, liability and partnerships.
Gretchen Worley and Jill Barsley (co-chairs) and Carol Khan (Project Sentinel executive director) said the program has about 16 mediators (13 active), requires a 40‑hour training for panelists, uses a co‑mediation model and emphasizes confidentiality and neutral facilitation. Project Sentinel is the administrator and handles intake and case assignment.
Presenters said the program’s caseload has shifted since the pandemic: whereas…
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