Commissioners press vendors on ticketing software and video problems as IT pay and jail backlogs surface
November 14, 2025 | Dimmit County, Texas
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Sonia Guerrero Perez, justice of the peace for Precinct 1, told the court her office is still manually entering traffic citations because Southern Software—recently contracted to handle citation intake—has not been bridged to the sheriff’s Intech system. Commissioners described repeated attempts to get Southern Software and Intech to exchange data; staff said both vendors claim the other is responsible for the lack of a working bridge and agreed to summon both vendors for a joint meeting.
A commissioner reported that roughly half of traffic-related videos (dashcam or bodycam) are not viewable when they are downloaded, hampering review and evidentiary processing. "Sometimes you don't turn them on," the commissioner said, describing missing video files tied to traffic citations. County IT and vendor staff were asked to verify that downloadable evidence is viewable prior to full rollout.
Separately, the district court clerk said no grand jury panel had been sworn since July, which prevented the district attorney's office from presenting cases for indictment. The clerk said a grand jury paneling date was scheduled this week and that the DA's office expected to resume presenting cases thereafter.
Commissioners also debated changing the county IT director’s pay status from hourly to salaried because of frequent weekend and after-hours work. Staff said the grant of salaried status would simplify budgeting but could reduce comp-time accrual for the employee; the court took no action and directed staff to consider a budget amendment or other options.
The court asked staff to schedule vendor meetings (Southern Software and Intech) and for IT and sheriff representatives to report back with a timeline and technical plan to restore automated ticketing, ticket writer availability for constables, and reliable video retrieval.
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