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Crossroads Community Services tells supervisors its case managers serve hundreds across region, flags staffing pressures
Summary
Crossroads Community Services reported monthly case management caseloads (July–Oct: 659, 720, 710, 717), an average caseload around 50 with occasional peaks to 75, and an expectation that 80% of staff meet electronic health‑record documentation; the agency asked the board for continued support.
Crossroads Community Services representatives told the Buckingham County Board of Supervisors that their adult mental health case management team serves hundreds of residents across multiple localities and is working to sustain service quality amid staffing pressures.
Dr. Melva Moore of the Crossroads Community Services Board thanked supervisors for their continued support and introduced Shaquita Scott Tillerson, who identified herself in the meeting…
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