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Issaquah council directs Metroflex service area change to include Highlands, asks for quarterly review
Summary
Council discussion on renewing the Metroflex microtransit contract focused on coverage, cost (about $260,000/year) and performance. Council instructed staff to negotiate a revised service area adding parts of Issaquah Highlands while removing Squawk coverage, and to report quarterly performance metrics.
Deputy City Administrator Andrea Leonard and staff presented options for renewing the Metroflex on‑demand transit pilot and asked council for direction on contract terms and coverage.
Metroflex provides on‑demand ridership in Issaquah as a pilot (2024–25) at roughly $260,000 per year. Staff showed utilization maps from recent service quarters and noted tradeoffs: adding coverage in Issaquah Highlands at the same cost would require removing Squawk Mountain coverage due to vehicle hours and travel‑time…
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