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Columbia Falls council authorizes full refunds for two utility billing errors; staff to propose code change on look‑back period
Summary
City staff reported a decade‑long meter misassignment and a commercial rate error that together produced roughly $900 and $4,000 in overcharges; council unanimously authorized full refunds and asked staff to propose a code change to limit future look‑backs to a clearer 2–3 year benchmark with administrative exceptions.
The Columbia Falls City Council unanimously authorized full refunds Tuesday for two customers who were overcharged due to city billing errors and directed staff to return with a proposed city‑code change to clarify how far back adjustments should go.
City staff told the council they had identified two separate errors: a 10‑year apartment meter misassignment that resulted in about $900 in overcharges and a commercial account whose billing rate had been entered at the wrong scale, producing roughly…
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