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Wilsonville transit survey rates service highly; new operations manager introduced
Wilsonville City Council · November 18, 2025
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Summary
SMART introduced Diana Kotler as the new transit operations manager and reported a 2025 onboard satisfaction score averaging 4.6 out of 5 from 201 surveys; safety, cleanliness and driver conduct scored especially strong.
Wilsonville transit officials on Nov. 17 introduced a new operations manager and presented the agency's latest onboard satisfaction survey, which returned strong results.
Transit Director Dwight Pershear introduced Diana Kotler, who joined SMART in September as transit operations manager. Pershear said Kotler "hit the ground running" and called her a…
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