EPIC One on One board approves Incident IQ enterprise upgrade, finalizes AT&T contract
Summary
The EPIC One on One Charter School board approved an $83,000 enterprise upgrade to Incident IQ to strengthen ticketing, data syncs and support, and ratified an AT&T FY26 contract previously approved in principle. Board members said the tech changes are budget-neutral to the tech department.
The EPIC One on One Charter School board approved a FY26 contract to upgrade to Incident IQ’s enterprise service management subscription and onboarding services and ratified an AT&T contract the board had previously approved in principle.
Mister Kimball, who presented the technology request, told the board the enterprise version of Incident IQ would improve reporting and data movement between PowerSchool and Google, provide a test environment and priority support. “It was a cheaper, more robust system,” Kimball said, describing the platform as a better solution for the district’s ticketing and sync problems. He added the enterprise package includes additional API capabilities and early FY26 AI functionality and said the $83,000 cost would be budget neutral to the technology department after consolidating purchase orders.
Board members asked for specifics about existing integrations and guarantees that the module would resolve the issues. Kimball said the district’s BA team had worked with Incident IQ and that the package was planned in earlier budgeting; he described a two-hour callback timeframe for priority incidents.
Speaker 3 moved to approve the FY26 Incident IQ contract and Speaker 4 seconded; the board approved the contract by voice roll-call with Ms. Casper, Mr. Hammonds and Mr. Vella recorded as voting yes.
On a separate motion the board approved the FY26 contract with AT&T. Kimball said the AT&T agreement had been approved earlier (in May or June) and the current action was to finalize the formal contract the district had received from AT&T. No changes were reported to the board before it approved the contract.
The board did not report dollar figures for the AT&T contract in the meeting discussion. The Incident IQ purchase was described as an $83,000 investment that the presenter said would not exceed the department’s budget after internal adjustments.
