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Parents tell Pasadena ISD board rideshare failures left special‑education student at risk; FERPA complaint cited
Summary
Parents of a Pasadena Memorial High student told the school board HopSkipDrive rideshare service has been unreliable, citing missed pickups, poor communication and one incident they described as an abandonment; a parent also alleged a FERPA violation by the district attorney and said a due process complaint has been filed.
Dexter and Wendy Oliver told the Pasadena Independent School District Board of Trustees on Nov. 18 that their daughter’s HopSkipDrive student rideshare service has been ‘‘inconsistent and unreliable’’ and has caused significant stress for their family. ‘‘Each scheduled ride has become a source of stress and uncertainty rather than the safe and dependable service it was intended to be,’’ Dexter Oliver told trustees, asking for ‘‘immediate…
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