Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Audit finds antiquated water billing systems and recommends $1.8M upgrade; council hears plan to stagger replacement
Summary
A city audit identified outdated software (in place since 1994), limited SOPs, staffing gaps in meter shop, and recommended SOP adoption, cross-training and a phased financial/software replacement estimated at $1.8M (full system) or $800K (water only). Council asked staff to return with timelines and budget options.
The City Auditor presented findings from a September audit of the Water Customer Service Division, concluding the division lacked formal standard operating procedures for key functions (leak adjustments, disconnection notices), suffered vacancies in the meter shop and relied on decades-old software.
The auditor told council the water customer service component of the financial software is roughly 20 years old and the city’s broader financial system dates…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
