Beaumont launches 24/7 'Beau' CityBot to answer resident questions
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Summary
Beaumont's communications director introduced a website-based CityBot called 'Beau' that will provide 24/7 information, department referrals and translation into 70 languages; the council also reminded residents of holiday closures and upcoming events.
Tracy Kennick, director of communications for the City of Beaumont, introduced the city’s new CityBot — nicknamed “Beau” — during the Nov. 18 council meeting, saying the virtual assistant is now live on beaumonttexas.gov and designed to give residents quick answers any time, day or night.
Kennick said the Chat-style assistant can guide users to the right department, provide meeting dates and event information, and translate queries into about 70 languages. “It’s our new CityBot,” Kennick said, adding the tool will improve access to city services outside normal business hours.
The announcement also included event and operations updates: city offices will be closed for the Thanksgiving holiday and the city’s annual Christmas tree lighting is set for Dec. 3 at the downtown Event Center Lake, the director said.
The council did not take formal action on the CityBot during the meeting. Communications staff said they will monitor usage and update features over time.
