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Santa Fe County commissioners push customer service, housing and broadband to top of strategic plan
Summary
At a strategic-planning session staff and commissioners emphasized customer service and accountability, a focus on housing affordability and coordinated growth-management code updates, and efforts to capture broadband and sustainability funding; staff will synthesize a proposed plan for the December meeting.
Santa Fe County commissioners used a strategic planning session to lay out priorities staff will fold into a proposed resolution and public-facing workplan. Commissioners repeatedly returned to three themes: strengthening customer service and measurable accountability, confronting a countywide housing shortage, and capturing federal broadband and sustainability funds.
County management told commissioners the staff proposal will include department-level three-year customer-service plans and a pilot program to develop countywide key performance indicators (KPIs) that can be presented in a public dashboard. Manager Schafer said the KPI work and customer-service templates are intended to standardize…
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