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Raleigh updates CARES and crisis call diversion programs; mobile crisis pilot in design with Wake County
Summary
City staff reported progress on CARES programs: Acorns outreach, Care Navigation referrals, and a crisis call diversion line active since Nov. 10; a mobile crisis response pilot is being designed with Wake County and Raleigh Fire, intended to launch without a new city budget request for the pilot phase.
City staff updated the council on Raleigh’s CARES initiative—Acorns outreach, Care Navigation and the crisis call diversion (CCD) line—and outlined next steps for a mobile crisis response pilot.
Michelle Millet described the three programs comprising CARES. Acorns (Addressing Crisis through Outreach, Referrals, Networking and Service) has operated nearly five years and has engaged service providers and residents through events and…
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