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Small utilities tell CPUC: adapt assessments — surveys alone won’t work for tiny operators
Summary
At a CPUC workshop, small‑utility and gas‑storage representatives warned that perception surveys are limited for organizations under ~50 employees and urged qualitative, scaled assessments (document review, field observation, interviews) and flexible, low‑cost third‑party options; an ALJ ruling to set filing dates was promised.
Small utilities and independent gas‑storage operators told the California Public Utilities Commission at a Safety Policy Division workshop that the safety‑culture assessment approach used for large investor‑owned utilities must be tailored in scale and method to be useful and feasible for small organizations.
Speakers from a range of small utilities — including storage operators and gas distributors with as few as seven employees — described a recurring problem: perception surveys, while common, often produce positively skewed scores that are hard to interpret and provide limited actionable insight at small sample sizes. "Surveys are of less value or not appropriate under 50…
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