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Waste Pro and county respond to billing complaints; recycling subscription program proposed
Summary
Citizens reported erroneous bills and disputed charges for additional carts. Waste Pro said billing mistakes occur and refunds are issued; county staff published local contact numbers and said a subscription‑based county recycling program is being developed with tiered pricing and a minimum participation threshold.
County staff and Waste Pro representatives addressed multiple citizen complaints about erroneous bills, late notices and charges for additional carts. Waste Pro said mistakes do occur, that some customers had been billed for extra carts they did not have and that refunds were issued when errors were verified. Staff provided local contact numbers for billing problems and said the county will act as…
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