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City to roll out 'Orange Texas 311' SeeClickFix app for non‑emergency requests
Summary
City staff demonstrated a web and mobile reporting tool branded 'Orange Texas 311' (SeeClickFix) that will let residents report non‑emergency problems, receive status updates and view analytics; staff said the system is live on the city website and a public rollout is planned for the holiday season.
City staff demonstrated a new non‑emergency reporting platform branded for the city as "Orange Texas 311," powered by SeeClickFix, and said the system will let residents submit, track and receive status updates on service requests such as potholes, sidewalk repairs, trash pickup and water‑pressure concerns.
"This makes it easy for residents to request service and report nonemergency issues directly to the city of Orange," Allison said during a presentation to the City Council. Staff said the platform is web‑based and available in the Apple and Google app stores under "Orange Texas 311." City staff noted the tool is for nonemergency issues only and reiterated that residents should call 911 for life‑safety emergencies.
Presenters described the city workflow: a submitted request is routed to the appropriate department, supervisors check the system (typically twice daily) to acknowledge incoming items, and work orders are scheduled. The software consolidates duplicate reports in the same area and can notify requestors by email or text when status changes. Staff showed backend analytics that will allow the city to map service requests, track average time‑to‑close and identify problem hotspots.
Staff said the system was configured beginning in January, underwent an internal rollout in September, and was placed on the public website in recent weeks; a broader public advertising campaign on Facebook and other channels will begin during the holidays. The presenters said supervisors are notified when items are assigned and that requestors can choose to hide their identity for sensitive reports.
The council asked about backlog handling and duplicate calls; staff said the system recognizes and consolidates duplicates and that city hall staff can enter calls on behalf of residents. Officials asked for a copy of analytics; staff agreed to provide snapshots of reporting trends. No formal council action was required at the presentation.
