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Hatzalah Cleveland presents volunteer, culturally sensitive EMS model and seeks coordination with University Heights services
Summary
Hatzalah Cleveland told City Council that its volunteer, community-based EMS provides rapid culturally sensitive non-transport care in and around University Heights, averaging a 90-second response from dispatch, and described training, dispatch procedures and plans for interoperability with municipal services.
Hatzalah Cleveland presented an overview of its volunteer emergency medical service to the University Heights safety committee, emphasizing rapid response, cultural sensitivity and local coordination with municipal emergency services.
Lenny Roa, director of Hatzalah Cleveland, said the nonprofit affiliate — rooted in a model founded in Williamsburg, New York — operates as an all-volunteer 501(c)(3) that provides free, culturally sensitive emergency care and community education. "Hatzalah isn't just an EMS agency that happens to be Jewish. It's an organization built around the values, traditions, and sensitivities of the communities it serves," Roa said.
Roa described Hatzalah Cleveland's local footprint since January 2025…
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