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Panelists push user-centered design, e‑filing expansion and cautious AI use to improve access to justice
Summary
A multi-stakeholder panel at the Access to Justice Commission symposium highlighted progress in court technology — from MassCourts and Wi‑Fi to guided interviews and public dashboards — and emphasized plain‑language forms, usability testing, expanded language access and human oversight for AI.
A panel of court and legal‑aid leaders at the Massachusetts Access to Justice Commission’s symposium described rapid progress in digitizing court services and the tasks ahead to make that change inclusive.
Lee Cavanaugh, director of research and planning for the Trial Court, traced three decades of measurement and technology work that culminated in shared case management (MassCourts), public dashboards and substantial growth in interpreter services. "Today we have... over 150,000 interpreting events in the past year," Cavanaugh said, noting an increase from roughly 22,000 events in 1995.
Steve Duncan, chief information officer for the Massachusetts judiciary, emphasized infrastructure investments that underpinned pandemic-era remote hearings and expanded public access. "We're seeing more than 40,000 people a…
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