Park City authorizes $136,059 Tyler Technologies ERP upgrade to modernize municipal systems

Park City staff recommended and the council authorized a phased upgrade of the city’s municipal software to Tyler Technologies’ ERP Pro 10 and several complementary services.

Staff (Maddie) said the city currently uses Encode 9 for utility billing, court, finance, payroll and planning and that Encode 9 has become outdated. She said the onetime vendor cost to upgrade one module was $61,440, and that adding MyGov (permitting platform), Content Manager (document management), MyCivic app (resident mobile app), smart-meter access and Laserfiche data conversion produced a first-year total of $136,059 to be paid from the capital improvement fund. Maddie said annual service and maintenance after the first year will total approximately $31,323.

Maddie described the implementation schedule as phased: payment and smart-meter access and online payment modules within 60–90 days of signing; MyCivic app within 4–6 weeks after payment portals are operational; MyGov and Content Manager implementations in roughly 6–8 months; ERP Pro 10 migration to begin about one year after authorization with each module taking 4–5 months.

Council discussed compatibility and potential hidden costs; Maddie told members staff worked closely with Tyler representatives and with neighboring cities that have completed the upgrade. Jim Schrader moved to authorize the mayor to execute the agreement in the amount of $136,059 from the capital project fund; Terry Osborne seconded. The motion passed 5-0.

Next steps: execute the vendor agreement, begin phased implementation according to the vendor schedule and provide periodic updates to council.