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County 9-1-1 officials tell Webster County advisory council CAD mapping and reporting gaps need fixing
Summary
Webster County dispatch officials told the EMS advisory council that outdated GIS/CAD mappings and inconsistent call coding have produced divergent reports of which agency responded to calls; the council asked for an audit and an EMS coordinator to help standardize procedures.
County 9-1-1 and dispatch staff told Webster County’s EMS Advisory Council on Oct. 22 that inconsistencies between CAD export sheets and run reports are partly due to outdated GIS mapping and coding practices in the Computer Aided Dispatch system, and that a planned software and procedure rollout could reduce errors.
Kristi Lumsen, who manages the dispatch center, told the council: “We are totally neutral… our CAD… when a dispatcher gets a call… our mapping currently only says Fort Dodge as in EMS transport… it doesn’t say Otho is a transport so it’s up to the…
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