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Users of service animals tell lawmakers denials are rising; bill would study enforcement gaps
Joint Committee on Children and Families and Persons with Disabilities · November 18, 2025
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Summary
Service-animal users, including the Statehouse ADA coordinator, described frequent denials by rideshares, restaurants and landlords and asked the Legislature to create a study commission (S2714) to document discrimination and recommend enforcement changes.
Carl Richardson, the Statehouse ADA coordinator and a blind guide‑dog user, recounted being refused rides and described seeking redress through MCAD and other channels without success. "Denials are increasing, and there's no way to enforce it the way the laws are currently set up," Richardson…
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