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Disability advocates press lawmakers to impose fines on rideshare drivers who refuse service animals

Joint Committee on Labor and Workforce Development · November 20, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Dozens of service-animal users, disability advocates and legal organizations told a joint legislative committee that H.2066 is needed because current complaint processes are slow and company policies have not stopped frequent refusals by Uber and Lyft drivers; witnesses urged statutory fines and simpler enforcement.

A broad coalition of service-animal users, disability advocates and legal groups urged the Joint Committee on Labor and Workforce Development to advance H.2066, a bill that would impose civil fines on transportation-network-company drivers who deny rides to riders with legitimate service animals.

Katarina Torres Radicek, a community organizer at the Boston Center for Independent Living, said the bill would authorize fines (first-offense and escalating penalties) to deter drivers from refusing rides to people who use service animals. “This bill will enable…

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