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Oregon Eligibility Partnership’s Eligibot: agency chatbot shows early efficiency gains, internal-only access
Summary
Oregon Eligibility Partnership and OIS described Eligibot, an internal large-language chatbot launched 06/03/2025 to support eligibility workers; presenters reported roughly 265,000 staff queries in the first 150 days, estimated savings over $1 million, and ongoing tuning that raised answer accuracy from about 75% to 93.5%.
Jeff Howe, contractor supporting Office of Information Services engineering for ODHS and OHA, and Kelly Wilfong, content manager for the Oregon Eligibility Partnership, briefed the committee on Eligibot, a curated policy chatbot designed to help eligibility staff find vetted internal resources.
Wilfong said Eligibot is a large language model that staff access through an internal web link; it is not connected to eligibility case systems and is limited to internal documents OEP controls. "Eligibot is available 24 hours a day,…
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