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Oregon Department of Education outlines complaint backlog, staffing and reforms
Summary
Oregon Department of Education officials told the Senate committee their complaints and appeals caseload has surged since 2019; ODE described process changes, appropriations of 14 permanent positions in 2024, a backlog of 35 cases over the 210‑day order deadline, and steps to fill investigator posts and improve intake and training.
State education managers told the Senate Interim Committee on Education on Nov. 18 that Oregon’s complaints and appeals unit has experienced rapid growth in filings and is working to clear a backlog while expanding staffing and process tools.
Emily Nazaroff, government and legal affairs manager at the Oregon Department of Education (ODE), and Stacy Guise, manager of the complaints and appeals resolution unit, said ODE’s online complaint form (launched 2019) increased access and filings. Guise said the unit now receives hundreds of complaints per year; the testimony cited 29 complaints in 2018, 85 after the online form launch, and "over 350 complaints per year" in the most recent full years. As of the presentation, Guise said, the unit had 66 open complaints, with 35 cases in the backlog category…
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