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Department of Retirement Systems details modernization plan, call‑time improvements and deepens deferred‑compensation enrollment
Summary
DRS Director Catherine Leathers presented membership and fiscal numbers, reported improvements in call wait times after recent hiring, updates on cybersecurity and the CorePAM modernization project (go‑live targeted for September 2027).
Catherine Leathers, director of the Department of Retirement Systems, told the committee DRS administers eight pension systems covering 15 plans and nearly 1,000,000 member accounts. She reported FY2025 contributions of about $5.6 billion and benefit payments of roughly $8.9 billion and said roughly one in nine Washingtonians has a relationship with DRS.
Leathers highlighted the Department’s Deferred Compensation Program (DCP): since automatic enrollment began for newly hired state and higher‑education employees in 2017, 'more than 70,000 people have been…
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